Shipping & Delivery

Shipping & Delivery

ah-bohd Home Store wishes to make your online shopping experience as pleasant as possible. Our goal is to process and package your in-stock items quickly and efficiently.

We have decided to only offer local pick-up for all our in-stock products and complimentary local white glove delivery and setup within our delivery radius. Our complimentary delivery and setup are available to customers within a 3-hour drive from our store, including Toronto and Ottawa. We will happily quote shipping and delivery outside our complimentary delivery radius at sales@ah-bohd.ca.

Standard shipping within Canada:

We have no longer offer shipping within Canada as of March 22, 2024.
We will happily quote shipping and delivery outside our complimentary delivery radius at sales@ah-bohd.ca.

Lead Times - Gus

If in stock, your item will take approximately 2-14 days to arrive in our warehouse. If your item is out of stock, we will contact you within 72 hours to provide an estimated in-stock date. 

Please Note: if an item is in stock and you require rush delivery, please get in touch with sales@ah-bohd.ca, as most times, we can have the item in our warehouse within 2-3 business days following your order purchase. 

Local Pick-Up

Please wait until receiving notification that your order is ready before entering our retail store. Once you receive your notice, you can pick up your order at our retail store at 5567A Highway 62. Please have your order number ready, and one of our associates will be happy to help you.

White-Glove Delivery

Both Free Local White glove service and Long Distance White glove service is available in most areas, including a room of choice, unpacking, assembly and garbage removal. We may apply additional charges for specific locations, buildings or any other complex deliveries. We typically schedule White-Glove service for one delivery window, but if an item is pushed to a further backorder date, additional delivery fees will be waived. 

NOTE: We do not hang art or install lighting fixtures. 

Oversized and heavy items are not guaranteed beyond main floor entry for liability reasons. Please double-check the weight and measurements before ordering. We ask you to contact us with any questions regarding the size and weight of your products. 

A representative from the delivery team will contact you when your shipment is available. Please ensure all walkways and the area you wish to place the item(s) is clear and ready for delivery; we do not move furniture to accommodate your delivery. We ask that you inspect all items before the delivery team’s departure.

Order Notes

Please note during checkout all specific or unique situations the delivery team may encounter during delivery—no elevator, second floor, etc. 

Please ensure items fit through and into their desired destination before ordering. Double-check doorways and stairwells. If you have any questions about the size, please don't hesitate to ask. 

NOTE: We cannot accept a return or exchange for items that do not fit or cannot be delivered due to size or building constraints. 

COVID Delays 

Challenges with our global supply chain are creating varying shipping delays due to the varying stock levels; we are experiencing lead times from one week up to a few months for items temporarily out of stock with some of our suppliers. We make our best effort based on the information provided to us by our suppliers to update you on delays during this time. 

Limitation of Liability:

ah-bohd Home Store and our owners, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses, including legal fees from your use of the site.

Indemnity:

Except where prohibited by law, by using this site, you indemnify and hold harmless ah-bohd Home Store and our owners, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses, including legal fees arising out of your use of our site or your violation of these Terms and Conditions.

Applicable Law:

These Terms and Conditions are governed by the laws of the Province of Ontario.

Changes:

These Terms and Conditions may be amended from time to time to maintain compliance with the law and reflect any changes to the way we operate our site and the way we expect users to behave on our site.

Intellectual Property:

All content published and made available on this site is the property of ah-bohd Home Store and the site’s creators.  This includes but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our site.